Managing Health and Safety in the Hospitality, Travel and Tourism Industry

Bullet points of key responsibilities:

• The Operations Manager deputises for the General Manager in his absence.
• All major departments in the hotel report to the Operations Manager: Front Office, Housekeeping, Kitchens, Food and Beverage, Maintenance.
• The Operations Manager has responsibility for the Health and Safety of the hotel.
• The Operations Manager has to ensure that all department heads are carrying out their statutory duties in terms of health and safety.
• The Operation Manager has to ensure that all the necessary training has been undertaken.
• The Operations Manager liaises with the Property Manager to ensure that all health and safety audits are completed.
• The Operations Manager is supported by an external organisation which also completes a health and safety audit of the hotel. This company will identify any action points which need to be addressed.
• The Operations Manager will liaise with the Property Maintenance Manager and other department heads to ensure that all action points are taken care of.
• The Operations Manager liaises with Environmental Health Officers who visit the hotel to carry out audits and inspections.
• The Operations Manager works with the chef to ensure that all aspects of food safety are complied with.
• The Operations Manager has to ensure that any action points raised by Environmental Health Officers are complied with.
• The Operations Manager attends a monthly health and safety meeting, attended by all operational departments.
• The Operations Manager has to ensure that heads of departments keep up to date training files, which might be required for inspection.