Overview
The Copthorne Hotel Cardiff is located on the outskirts of Cardiff, just 4 miles from the city centre and 20 minutes from Cardiff International Airport. The hotel has over 100 guest rooms of different categories including rooms and suites. Also, the hotel can accommodate more than 300 delegates attending meetings and conferences in 10 meeting rooms of various sizes.
During the week, many of the hotel's guests are business tourists, but at weekends, there is a greater proportion of leisure guests. The hotel serves the travel trade by offering accommodation to coach tour groups and can arrange transfers for guests to the Millennium Stadium for major events.
The hotel's facilities include the award-winning Raglan's restaurant and a 'Le Club' health and fitness suite which includes a swimming pool and spa.
The Dining Theatre is one of the unique selling points of the hotel. This product allows residents and non-residents to enjoy an evening meal and a theatre production in the hotel for a set price.
The Copthorne has all the facilities that guests would expect of a modern four star hotel. Like all accommodation providers, the hotel must ensure the health, safety and security of its guests and employees at all times.
Activity 1
Navigate the hotel’s website:
http://www.millenniumhotels.co.uk/copthornecardiff/index.html
Access all the pages and look through the images and virtual tours. Having done so:
- Summarise the products, services and facilities provided by the Copthorne Hotel, Cardiff.
- Produce a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis for the hotel. Share and discuss this with a colleague.
Activity 2
The information on the following pages represents health and safety information of which hotel managers need to be aware.
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General Hotel Health & Safety information |
| (MS Word) | General Hotel Health & Safety information |
Using the General Hotel Health & Safety information, design and present a 10-12 page PowerPoint presentation aimed at trainee hotel managers as part of an induction process.