Signage & Disability
Activity 1a
Study carefully the range of images showing different forms of signage shown in the ‘carousel’.
Having studied the images, describe and explain fully:
- The range of signs used to inform visitors
- The range of signs used to warn visitors
You may develop sub-categories if you feel it necessary.
Activity 1b
Assess the use made of signs and information boards on the Showcaves site.
In order to meet the needs of visitors to the Showcaves with disabilities, the managers of Dan-yr-Ogof have formulated the following Disability Access Statement.
Due to the natural layout and mountainous location of the complex, a number of very steep natural inclines and declines have to be negotiated when moving around the site (in addition there are over 100 steps in the first cave), this applies both above and below ground. With this in mind access for wheelchair users has to be restricted for Health and Safety reasons in high-risk areas. Also, any visitor using a walking aid, may find the terrain unsuitable.
Visually impaired visitors should note that lighting levels vary greatly within the showcaves, reflecting conservation issues regarding flora and fauna underground. Further to this strobe lighting is also used in some areas. As the underground environment is created by Nature, it must be noted that the cave walls and floors are very irregular – it is not like walking in a shopping centre! Throughout their entire visit an accompanying adult must remain with any person with impaired vision, to ensure that person’s safety.
People with hearing difficulties should note that all the interpretation underground (and the majority above ground) is undertaken via audio commentaries that play at various points throughout the site. As well as general information, warnings are also relayed by this audio system relating to forthcoming terrain. Any person who is hard of hearing must be accompanied by a person who is able to pass on this safety information, whilst visiting the complex.
As James has explained, the Disability Discrimination Act (DDA) required businesses to make decisions relating to what is reasonable in terms of access for people with disability. The access statement above, placed on the website, provided potential visitors with information relating to the conditions underground in the caves.
From October 1st 2010, the DDA has been replaced by the Equalities Act, which has a wider focus than the DDA it replaced, but has much the same intentions.
Activity 2
The link below provides an overview of the new Equalities Act.
www.equalities.gov.uk/pdf/401727_GEO-BCC_QuickGuide2_acc.pdf
Use the information from the link to develop a presentation which provides an introduction to the scope and intentions of the Equalities Act.
Page 15 of the document refers to ‘reasonable adjustments’ which organisations are expected to make to comply with the Equalities Act. Dan-yr-Ogof has developed a disability policy relating to access to the caves which is displayed on its website and developed into a Risk Assessment (below).
The caves are also designated as a Site of Special Scientific Interest because of the geological structures present within them. This limits what the managers of the caves can do to change the physical environment.
Activity 3
Do you feel that the managers have made sufficient ‘reasonable adjustments’ to comply with the Equalities Act or could more be done? Justify your decisions.
Hazard |
Person at Risk |
Risk Evaluation |
Alterations/Procedures |
Disabled Access to visitor attraction |
As defined |
Blind/partially sighted visitors – HIGH |
Due to the irregular features of the natural cave walls, the flooring in certain aspects of the underground visit, the numerous steps on site, and the variable lighting levels, underground visitors will only be allowed access on site if accompanied by a sighted person who fully understands and accepts the responsibility of accompanying a visitor with such a disability. A ratio of 1:1 is required. |
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Deaf/hard of hearing visitors – HIGH |
The vast majority of the interpretation on site is conducted via audio commentary, which also includes warning at the appropriate places regarding low roof levels etc. Due to this, deaf or hard of hearing visitors will only be permitted access into the visitor attraction if accompanied by a hearing person who can pass on this important information, and who fully understands and accepts the responsibility of accompanying a visitor with such a disability. A ratio of 2:1 is advised. |
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Wheelchair user/impaired mobility - HIGH |
The visitor attraction is based on the side of a mountain, consequently there are a number of steep climbs to be negotiated, a large number of steps, and it should be noted that in general there is a lot of walking that must be undertaken to get around the site. Due to this wheelchair users will only have access to a very limited area. This is limited due to the steps within the caves and the pathway sizes within the natural cave system. It is recognised that Dan-yr-Ogof Cave can be accessed by a wheelchair for the first 200 metres (approximately), although assistance will be required to do so. The steepness of the hills on site stops wheelchair users from accessing the other attractions, as a significant risk to all visitors is identified should a wheelchair user lose control of the aid whilst in these areas. A pathway allows safe access to the Shire Horse Centre area. Visitors with mobility aids will have varying degrees of access to the site depending on their individual needs. These will be assessed on a case by case basis. |
Activity 4
Using information obtained from the links below, discuss the importance for tourism businesses of providing for people with special needs.
www.direct.gov.uk/en/DisabledPeople/TravelHolidaysAndBreaks/TravelAndHolidaysInTheUk/DG_4019030