Health & Safety and the Visitor Experience
Activity 1
Study the carousel of images below, making notes about the Health and Safety hazards identified on the Big Pit site.
Summarise what you feel are the main hazards identified.
Activity 2
Watch the video sequence of the group of students with their guide on the underground tour.
Study the role of the ex-miner who is the guide for the group focusing on:
- the quality of the information provided
- the Health and Safety information provided
- the overall level of customer service
a. Assess the guide in terms of the quality of the information provided.
b. Assess the guide in terms of the Health and Safety advice provided.
c. Assess the guide in terms of the overall level of customer service.
Activity 3
There has to be a compromise between authenticity and health and safety. Peter Walker explains.
Explain the phrase ‘compromise between health and safety and authenticity’.