ORGANISATION TREE – shows who does what in a business and
who is responsible to whom
DELEGATION – passing part of your responsibility to someone
else
CHAIN OF COMMAND – the line down which orders are passed
HIERARCHY – who is where in the ‘pecking order’
SPAN OF CONTROL – the number of people under one manager
COMMUNICATION – messages passed without feedback (one way) or with
feedback (two way)
INTERNAL – within the company
EXTERNAL – outside the company