Promoting core practice in Health and Social Care (Children and Young People) Hybu ymarfer craidd mewn Iechyd a Gofal Cymdeithasol (Plant a Phobl Ifanc)
Professional Practice as a health and social care worker – Personal conduct of health and social care workers Ymarfer Proffesiynol fel gweithiwr iechyd a gofal cymdeithasol - Ymddygiad personol gweithwyr iechyd a gofal cymdeithasol

In health and social care settings, effective work relationships are based on professionalism and principles of care, which require workers to respect and promote the rights of everyone with whom they work. This includes team members, colleagues, other professionals, the individuals who need care and support and everyone who is important to them such as their families, friends and advocates.

Relationships are probably the most involved and emotionally charged area of life. We learn to identify individuals we like and don’t like; we learn that we need to relate differently to different individuals; and we learn that some relationships are satisfying and rewarding whilst others are almost impossible to navigate. However, relationships are a basic human need and something which the majority of us strive to develop and maintain throughout our lives.

It is important to be a positive role model when working in health and social care and that a worker’s practice is always safe and follows agreed guidelines.

Mewn lleoliadau iechyd a gofal cymdeithasol, mae cydberthnasau gwaith effeithiol yn seiliedig ar broffesiynoldeb ac egwyddorion gofal, sy'n ei gwneud yn ofynnol i weithwyr barchu a hyrwyddo hawliau pawb y maent yn gweithio gyda nhw. Mae hyn yn cynnwys aelodau o'r tîm, cydweithwyr, gweithwyr proffesiynol eraill, yr unigolyn y mae angen gofal a chymorth arnynt a phawb sy'n bwysig iddynt, megis eu teuluoedd, eu ffrindiau a'u heiriolwyr.

Fwy na thebyg mai cydberthnasau yw'r rhan fwyaf dwys ac emosiynol o fywyd. Rydym yn dysgu i nodi pa unigolion rydym yn eu hoffi a pha rai nad ydym yn eu hoffi; rydym yn dysgu bod angen i ni uniaethu mewn ffordd wahanol â gwahanol unigolion; ac rydym yn dysgu bod rhai cydberthnasau yn rhoi boddhad ac yn werthfawr, ond bod eraill bron yn amhosibl i ddygymod â nhw. Fodd bynnag, mae cydberthnasau yn angen dynol sylfaenol ac yn rhywbeth y mae'r rhan fwyaf ohonom yn anelu at eu meithrin a'u cynnal drwy gydol ein bywydau.

Mae'n bwysig gweithredu fel model rôl cadarnhaol wrth weithio ym maes iechyd a gofal cymdeithasol a bod ymarfer yr gweithiwr bob amser yn ddiogel ac yn cydymffurfio â chanllawiau y cytunwyd arnynt.

It is important that health and social care workers uphold public trust and confidence in the services provided. Certain behaviours, even if they take place outside the workplace, could question a worker’s suitability to work in the health and social care profession.

As a worker, making personal disclosures to individuals accessing care and support is considered to be questionable behaviour.

Whilst it’s not appropriate to make personal disclosures in a professional working relationship, some individuals supported may need to relax, especially if they are helped with personal care needs. Letting work relationships become more personal doesn’t mean that personal things should be disclosed or that personal questions should be asked. But, for example, mentioning holiday plans, remembering birthdays and asking after relatives can create a good relationship whilst maintaining clear professional boundaries.

Mae'n bwysig bod gweithwyr iechyd a gofal cymdeithasol yn cynnal hyder ac ymddiriedaeth y cyhoedd yn y gwasanaethau a ddarperir. Gallai rhai mathau o ymddygiad, hyd yn oed os byddant yn digwydd y tu allan i'r gweithle, fwrw amheuon dros addasrwydd gweithiwr i weithio yn y proffesiwn iechyd a gofal cymdeithasol.

Fel gweithiwr, mae datgelu manylion personol gyda unigolion sy’n derbyn gofal a chymorth yn cael ei gysidro’n amheus.

Er nad yw'n briodol gwneud datgeliadau personol o fewn cydberthynas waith broffesiynol, mae'n bosibl y bydd angen i rai unigolion sy'n cael cymorth allu ymlacio, yn enwedig os byddant yn cael cymorth gydag anghenion gofal personol. Nid yw caniatáu i gydberthnasau gwaith ddod yn fwy personol yn golygu y dylid datgelu pethau personol nac y dylid gofyn cwestiynau personol. Gall sôn am gynlluniau gwyliau, cofio pen-blwyddi a holi am eu perthnasau, er enghraifft, greu cydberthynas dda wrth gynnal ffiniau proffesiynol clir.

The general public depends on professional working relationships for support and care both for themselves and their loved ones. Health and social care workers are therefore perceived to be in a working relationship with the public. Unfortunately, events continue to undermine public trust in health and social care services. There is a responsibility to behave, both at work and outside, in such a way as to develop and maintain public trust and confidence in the profession.

This includes the wider use of technology such as mobile phones text messaging, e-mails, digital cameras, videos, web-cams, websites and blogs. Health and social care workers should not share any personal information with individuals. They should not request, or respond to, any personal information from the individual, other than that which might be appropriate as part of their professional role. Health and social care workers should ensure that all communications are transparent and open to scrutiny.

Mae'r cyhoedd yn dibynnu ar gydberthnasau gwaith proffesiynol er mwyn cael cymorth a gofal iddyn nhw eu hunain a'u hanwyliaid. Felly, ystyrir bod gweithwyr iechyd a gofal cymdeithasol mewn cydberthynas waith â'r cyhoedd. Yn anffodus, mae digwyddiadau yn parhau i danseilio ymddiriedaeth y cyhoedd mewn gwasanaethau iechyd a gofal cymdeithasol. Mae cyfrifoldeb, yn y gwaith a'r tu allan i'r gwaith, i ymddwyn mewn ffordd sy'n meithrin ac yn cynnal hyder ac ymddiriedaeth y cyhoedd yn y proffesiwn.

Mae hyn yn cynnwys defnydd ehangach o dechnoleg megis negeseuon testun ar ffonau symudol, negeseuon e-bost, camerâu digidol, fideos, gwe-gamerâu, gwefannau a blogiau. Ni ddylai gweithwyr iechyd a gofal cymdeithasol rannu unrhyw wybodaeth bersonol ag unigolion. Ni ddylent ofyn am unrhyw wybodaeth bersonol gan yr unigolyn, nac ymateb i wybodaeth o'r fath, ac eithrio gwybodaeth a allai fod yn briodol fel rhan o'u rôl broffesiynol. Dylai gweithwyr iechyd a gofal cymdeithasol sicrhau bod unrhyw ohebiaeth yn dryloyw ac yn destun craffu.

All interactions between health and social care workers and individuals accessing care, by whatever method, should take place within clear and explicit professional boundaries.

Health and social care workers should be careful in their communications with individuals as to avoid any possible misinterpretation of their motives or any behaviour which could be construed as inappropriate. They should not give their personal contact details to individuals, including e-mail, home or mobile telephone numbers. E-mail or text communications between a health and social care worker and an individual outside agreed protocols may lead to disciplinary and/or criminal investigations. This also includes communications through internet based websites.

Dylid cynnal pob achos o ryngweithio rhwng gweithwyr iechyd a gofal cymdeithasol ac unigolion sy'n cael gofal, drwy unrhyw ddull posib, o fewn ffiniau proffesiynol clir ac amlwg.

Dylai gweithwyr iechyd a gofal cymdeithasol fod yn ofalus wrth gyfathrebu ag unigolion er mwyn osgoi unrhyw achosion posibl o gamddehongli eu cymhellion neu unrhyw ymddygiad y gellid ei ystyried yn amhriodol. Ni ddylent roi eu manylion cyswllt personol i unigolion, gan gynnwys cyfeiriad e-bost, rhifau ffôn cartref neu symudol. Gall negeseuon e-bost neu negeseuon testun rhwng gweithiwr iechyd a gofal cymdeithasol ac unigolyn y tu allan i brotocolau y cytunwyd arnynt arwain at ymchwiliadau disgyblu a/neu droseddol. Mae hyn hefyd yn cynnwys cyfathrebu drwy wefannau ar y rhyngrwyd.

The misuse of power and trust is linked to harm, abuse or neglect. Where individuals require care and support, there is the chance of abuse or neglect unless safeguards are put in place. It is important that those involved in service delivery are aware that this power imbalance can happen. All health and social care workers must adhere to certain standards of care and support, including maintaining professional boundaries and treating individuals with dignity and respect.

Cysylltir camddefnyddio pŵer ac ymddiriedaeth â niwed, cam-driniaeth neu esgeulustod. Lle mae angen gofal a chymorth ar unigolion, mae'n bosibl y caiff yr unigolyn ei gam-drin neu ei esgeuluso oni roddir camau diogelu ar waith. Mae'n bwysig bod y rheini sy'n ymwneud â darparu gwasanaethau yn ymwybodol y gall yr anghydbwysedd hwn o ran pŵer ddigwydd. Rhaid i bob gweithiwr iechyd a gofal cymdeithasol gydymffurfio â safonau gofal penodol o ofal a chymorth, gan gynnwys cynnal ffiniau proffesiynol a thrin unigolion ag urddas a pharch.