Contributing to the care and support of individuals living at home Cyfrannu at ofal a chymorth unigolion sy’n byw gartref
Maintaining security and safe working practice Cynnal diogelwch ac ymarfer gwaith diogel

There will be agreed procedures for entering and leaving an individual’s home and for security reasons these procedures need to be followed.

They can include:

Identifying special requirements and individual preferences for entering and leaving an individual’s home

Every individual will have preferred methods for allowing someone to enter their home – these may be requirements such as ringing the doorbell before entering the house, or using a particular door. It is important that the individual’s wishes are respected.

When leaving an individual’s home then their preferences should also be taken into account such as locking the door.

Identify self on arrival by agreed means

All service providers should wear identification to ensure the safety of vulnerable individuals.

Report access difficulties

Difficulties with access should be reported immediately as they may pose a safety risk for vulnerable individuals.

Bydd gweithdrefnau cytunedig ar gyfer mynd i mewn i gartref unigolyn a'i adael ac am resymau diogelwch mae angen dilyn y gweithdrefnau hyn.

Gall y rhain gynnwys:

Nodi gofynion arbennig a dewisiadau unigol ar gyfer mynd i mewn i gartref unigolyn a'i adael

Bydd gan bob unigolyn ei ffordd orau o ganiatáu i rywun fynd i mewn i'w gartref – gall y rhain fod yn ofynion megis canu cloch y drws cyn mynd i mewn i'r tŷ, neu ddefnyddio drws penodol. Mae'n bwysig bod dymuniadau'r unigolyn yn cael eu parchu.

Wrth adael cartref yr unigolyn, dylid hefyd ystyried ei ddymuniadau megis cloi'r drws.

Rhoi gwybod eu bod yno wrth gyrraedd drwy ddulliau cytunedig

Dylai pob darparwr gwasanaeth wisgo dull adnabod er mwyn sicrhau diogelwch unigolion sy'n agored i niwed.

Adrodd am anawsterau mynediad

Dylid rhoi gwybod am anawsterau mynediad ar unwaith gan y gallent beri risg i ddiogelwch unigolion sy'n agored i niwed.

Employers will have a set protocol to follow if a support worker is unable to gain entry to the individual’s home.

These could follow a pattern similar to this:

If you cannot obtain an answer from the individual you should:

• check through the letterbox, windows and back of the house to see if it is accessible
• if the individual is not visible, check with neighbours
• if the neighbours cannot help, telephone the office and the Care Manager will agree further action
• if the individual is visible and they are on the floor or not responding, then ring for an ambulance
• ring Care Manager.

Bydd gan gyflogwyr brotocol penodol i'w ddilyn os na fydd gweithiwr cymorth yn gallu cael mynediad i gartref unigolyn.

Gallai'r rhain ddilyn patrwm tebyg i hyn:

Os na allwch gael ateb gan unigolyn dylech:

• edrych drwy'r blwch llythyrau, ffenestri a chefn y tŷ i weld a oes modd cael mynediad
• os nad yw’r unigolyn i'w weld, holwch gymdogion
• os na all y cymdogion helpu, ffoniwch y swyddfa a bydd y Rheolwr Gofal yn cytuno ar gamau pellach
• os yw’r unigolyn i'w weld ac os ydynt ar y llawr neu ddim yn ymateb, ffoniwch am ambiwlans
• ffoniwch y Rheolwr Gofal.

It is important to report any hazards in and around an individual’s own home that could cause harm to the individual or others.

Hazards could include:

• aggressive or dangerous pets
• infestations
• unsafe physical environment
• aggressive behaviour from others
• discrimination from others.

The employer must then carry out a risk assessment. It might be that the hazard can be controlled to minimise the chances of any danger occurring through working in pairs, removing the hazard, or using PPE etc.

Clear communication must be maintained between the individual and other service providers. The risk should be noted and solutions for removing or minimising the risk should be agreed.

Mae'n bwysig adrodd am unrhyw beryglon yng nghartref yr unigolyn neu o'i amgylch a allai achosi niwed i'r unigolyn neu i bobl eraill.

Gall peryglon gynnwys y canlynol:

• anifeiliaid anwes ymosodol neu beryglus
• plâu
• amgylchedd ffisegol anniogel
• ymddygiad ymosodol gan eraill
• gwahaniaethu gan eraill.

Yna, mae'n rhaid i'r cyflogwr gynnal asesiad risg. Mae'n bosibl y gellir rheoli'r perygl er mwyn lleihau'r tebygolrwydd o unrhyw berygl wrth weithio mewn parau, cael gwared ar y perygl, neu ddefnyddio Cyfarpar Diogelu Personol ac ati.

Rhaid cynnal cyfathrebu clir rhwng yr unigolyn a darparwyr gwasanaeth eraill. Dylid nodi'r risg a dylid cytuno ar atebion ar gyfer dileu neu leihau'r risg.

All care workers should receive information and training about what to do in the event of any unexpected or emergency situation.

There are different types of emergency:

• Physical - All homecare workers are at risk of violent threats or assault. Employers should provide training on positive behaviour management so that staff know how to deal with potentially violent situations. They may also need to handle cases of self-harm or suicidal individuals and need to be equipped to handle these situations. All assaults should be logged in an incident report log. Serious incidents may become a police or medical emergency
• Medical - This could be due to an accident, illness or physical incident. If a care worker cannot gain access to the property then they should call the emergency services and then their employer. They should not leave until help has arrived
• Substance abuse - If an individual needs emergency treatment due to overdose or erratic behaviour, then the emergency should be called. It is important for the care worker to protect themselves from harm so sometimes it is better to leave property and call the emergency services for support.
• Environmental - If a care worker suspects a gas leak, fire or flood then then they need to ensure that everyone evacuates the property and that the emergency services are called immediately.

Dylai pob gweithiwr gofal dderbyn gwybodaeth a hyfforddiant am beth i'w wneud os bydd unrhyw sefyllfa annisgwyl neu argyfwng.

Mae gwahanol fathau o argyfwng:

• Corfforol - Mae pob gweithiwr gofal cartref mewn perygl o fygythiadau neu ymosodiad treisgar. Dylai cyflogwyr ddarparu hyfforddiant ar reoli ymddygiad cadarnhaol fel bod staff yn gwybod sut i ymdrin â sefyllfaoedd a allai fod yn dreisgar. Efallai y bydd angen iddynt hefyd ymdrin ag achosion o hunan-niweidio neu unigolion sy'n hunanladdol a bod angen technegau arnynt i ddelio â'r sefyllfaoedd hyn. Dylid cofnodi'r holl ymosodiadau mewn log adrodd am ddigwyddiad. Gall digwyddiadau difrifol ddod yn argyfwng heddlu neu'n argyfwng meddygol.
• Meddygol - Gallai hyn fod o ganlyniad i ddamwain, salwch neu ddigwyddiad corfforol. Os na all gweithiwr gofal gael mynediad i'r eiddo yna dylent ffonio'r gwasanaethau brys ac yna eu cyflogwr. Ni ddylen nhw adael nes bod help wedi cyrraedd.
• Camddefnyddio sylweddau - Os bydd unigolyn angen triniaeth frys oherwydd dos gormodol neu ymddygiad afreolaidd, dylid galw'r gwasanaethau brys. Mae'n bwysig bod y gweithiwr gofal yn amddiffyn ei hun rhag niwed, ac weithiau mae'n well gadael eiddo a galw'r gwasanaethau brys am gymorth.
• Amgylcheddol - Os yw gweithiwr gofal yn amau bod nwy yn gollwng, tân neu lifogydd, yna mae angen sicrhau bod pawb yn gadael yr eiddo a bod y gwasanaethau brys yn cael eu galw ar unwaith.