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An environment needs to be provided where children can express fears, anxieties, feelings and concerns without worry of ridicule, rejection, retribution or not being believed.
An environment where children and young people feel comfortable to disclose their fears and concerns is an important factor in safeguarding. To encourage children and young people to discuss any fears or concerns settings should provide clear information to children and young people about who they can talk to and how they can get support. Settings should also provide clear information to children and young people about what might happen next if they report abuse or neglect.
The response of the childcare worker when the child or young person starts to talk about their fears, anxieties, feelings and concerns is important. Childcare workers need to respond in a sensitive manner, and demonstrate to children and young people that they believe what they have said. By anticipating potential fears and offering assurance a professional can encourage a young person to talk. When responding to a disclosure it is necessary to listen and be prepared to spend time with the child or young person. Childcare workers need to tell the child that they are pleased that they have told them, and that they are not to blame. The child needs to be comforted and it should be emphasised that they are not in any trouble and that they have behaved correctly.
Parents/carers and families/carers also need to feel free to express fears, anxieties, feelings and concerns without worry of ridicule, rejection, retribution or not being believed. Settings should establish close relationships with parents/carers in order to develop an awareness of their role in taking care of the welfare of children. All parents/carers should receive information on the setting's policies, including the Child Protection Policy. A setting which promotes an atmosphere and ethos that enables children, staff and volunteers to express any worries and gives assurance to parents/carers and families/carers that the setting will respond positively to their concerns. Parents/carers and families/carers who speak out and discuss matters as soon as they have a concern, rather than waiting for definite evidence of harm, play a key part in safeguarding a child.
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